SHIPPING

How long are shipping times?

Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at Skinny Feels has an estimated delivery time that you can find in the product description. 

How long does it take for my order to ship?
We work with suppliers around the world to make high quality products. Our suppliers typically ship items within one to five days of receiving an order. From that point, it takes 10 to 20 days for items to arrive. As soon as your product ships, you’ll receive a tracking number that will let you keep tabs of where your order is at all times.

Do you ship internationally?
Due to Brexit: not right now. Hopefully in the future we shall be able to ship internationally.

Do you offer expedited shipping options?
Nope. Not yet.

Can I change my shipping address?
If your order has not yet been shipped, we will make every effort to change it! Please send an email to howl@skinnyfeels.co.uk as soon as possible with the subject line “Change Shipping Address” to inquire about changing your shipping address.  Please make sure to include your order number for faster service.

TRACKING

When will I receive my order?
Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at Skinny Feels has an estimated delivery time that you can find in the product description. 

How can I track my order?
I’m not sure. Let me get back to you.

My tracking status has not updated. What’s going on with my order?
I’m not sure. Let me get back to you. After a week, if you don’t see an update please send us an e-mail with the subject line “Tracking Inquiry” to howl@skinnyfeels.co.uk.

RETURNS/EXCHANGES/CANCELLATIONS

What’s your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

Can I cancel my order?

Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

What happens if I receive the wrong item?

If there’s an issue with your order — if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted — then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

GENERAL ORDER QUESTIONS

I have a question about an order or product. Who do I contact?
Please contact us at howl@skinnyfeels.co.uk. Get in touch with us Monday–Friday from 9am–5pm UK time — we work hard to get back to everyone within 48 hours.

Can I call you with a question?
We don’t offer phone support—please send us an email with your question(s). We love email.

Help! I ordered the wrong size. Can I change the size before it ships?
We’re unable to change sizing once the order is placed. If you’d like a different size, we can cancel/refund your current order and you will need to place a new one. Please email howl@skinnyfeels.co.uk with the subject line “Cancel Order” and include your order number in the subject line as well.

I’m looking for an item that I don’t see listed in the shop.  Is the item available?
All items listed in the shop are what we currently have available for purchase.  Keep checking back for new gear!

I want to purchase an item but I don’t see my size. Can you print just one in my size?
All sizes currently offered will be listed in the shop. If your size is out of stock, it should be restocked soon!